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Tom Mouhsian

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Tom Mouhsian
For airlines, it is time to give nothing less than their best
31 March 2020 • Forrester’s Tom Mouhsian argues that airlines have a major role to play in the fight against COVID-19 and they must focus on delivering on customer experience and meeting expectations while planning for a post-pandemic future.
About Tom Mouhsian

Tom is a principal analyst at Forrester, based in Singapore, serving customer experience (CX) professionals across Asia Pacific. His research mainly focuses on the role of customer experience in driving business growth and differentiation. Before joining Forrester, Tom headed up KPMG’s customer and growth advisory practice across ASEAN.